Abstract/Résumé/Resumen
Document management is essential for the administrative and informational sustainability of public and private organizations. To facilitate understanding of the elements that make up the organizational document flow, this study aims to analyze document management by developing a conceptual map applied to the Human Resources Management Department of a state institution in Santa Catarina. The methodology is exploratory and descriptive, with a bibliographic study design. The conceptual map serves as a methodological tool for graphically representing and analyzing the main concepts of document management. The methodology is exploratory and descriptive, with a bibliographic study design. The conceptual map is a methodological tool for graphically representing and analyzing the main concepts of document management. The result demonstrates that representing document management through a conceptual map contributes to a clearer and more systemic understanding of the document flow, bringing theory closer to practice. The conclusion is that Document Management is a strategic activity for any agency. By representing it through a conceptual map, a clear, orderly, and integrative view of the processes involved is obtained, as the conceptual map favors the learning of document management and can serve as a systemic manual for document organization, as it allows for the organization, correlation, and representation of knowledge. Thus, the use of the conceptual map is valid as an instrument for organizing and representing key concepts by providing a spatial visualization for understanding this technical work in a didactic and strategic way to graphically represent the central elements of Document Management.
