Resumo
The ability to access information begins at the planning and design stages of the systems development and project management life cycles; the act of accessing information begins from the moment of its creation. Access by citizens and consumers to information held by any type of organisation - from a research institution to a government ministry - has become increasingly easy and yet at the same time increasingly complicated in the digital space. From a records management perspective access presents a number of non-trivial challenges, for example: managing access to the unprecedented volume of information being captured; addressing the unanticipated consequences of search tools and techniques on discovery; ensuring sufficient context in order to understand the information being accessed; balancing privacy, access, sharing and re-use in the world of open and big data; defining the roles, responsibilities and behaviour of information/records creators and consumers; positioning records management to maximise its support for the achievement of organisational goals and objectives. This keynote will explore these issues and discuss the extent to which records management principles, practice and professionals can address them. It will also highlight what new approaches and partnerships are needed.
